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General Frequently Asked Questions Electronic Gift Card Questions
1. How do I create an account?
To claim your account, simply click "Start Here.” Enter the required information and click "Save” at the bottom of the screen.
2. Do I need an email address for an account?
Yes, a current and valid email address is needed to create an account.
3. Does my account ever expire?
No, your account never expires.
4. What if I forget my password?
Simply click the “Sign In” button and enter your email address after “Forgot your Password?” Click “Request Password” and a new password will be emailed to you to use to sign in.
5. How do I earn certificates?
Earn certificates simply by referring friends and family to PointBank. If you refer a friend to PointBank and that person opens a new checking account using your personal referral code, you will earn a certificate redeemable for a $25 gift card of your choice. Click "Invite a Friend" to learn more.
6. What is a certificate?
Certificates are issued for each qualifying referral and are used to redeem gift cards. Earned certificates will be automatically credited to your rewards account.
7. How do I view my certificate balance?
Once you sign in to your account, you will see your current certificate(s) below the word “Welcome” and your name.
8. Do certificates expire?
Certificates are valid for 2 years from the first day of the month in which the certificates were issued. Certificates will become invalid at 11:59 PM on that date and cannot be redeemed for a reward as the value will become 0.
9. How do I redeem certificates for a reward?
You can redeem certificates by clicking on the “Rewards” button. Search for products by category, value, or by keyword. Simply click on the reward you wish to order and click “Order”. Verify the shipping information and click the "Submit" button. Then, confirm your order. Most rewards are shipped to arrive within 3 weeks.
10. Can I send my reward to someone other than myself?
Yes, simply enter a different address in the shipping information and your reward can be sent to someone else.
11. Do you ship to PO Boxes?
Yes, many of our rewards can be shipped to PO Box addresses. However, if you select a reward that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.
12. How do I contact member services?
You can call by phone at 940-686-1673 or email [email protected] to reach our Member Services Department.
13. Why is my online banking login not working on this site?
Your username and password for your account on this site are not the same as your login and password for online banking through your financial institution. We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for a gift faster (in other words, you can “pool” certificates in our program), so your checking account is not tied to your rewards account.
14. What if I need to remove one of my checking accounts due to an account closing or perhaps that person/account no longer wants to share certificates? Can accounts be removed?
Yes, you may add, update or remove linked accounts at any time by logging in to your online rewards account and clicking “My Account,” then click “eDeposit.” Scroll down to the area where your account numbers and zip codes are saved and click “Remove” after the account number and zip code you would like removed. Enter the security string and click “Save.”
1. What is the difference between e-gift cards and regular gift cards?
E-gift cards are sent to you digitally in your rewards account so that you may access them immediately after you have placed your order. Standard gift cards are mailed and will ship from our warehouse within 5 business days after your order is placed. Delivery time subject to the US Postal Service delivery process.
2. I placed my order, but did not receive the link for my selection. What should I do?
First, check your Junk Mail and/or Spam file for the email. If you do not see it in either or those areas, you can call by phone at 940-686-1673 or email [email protected] to reach our Member Services Department for assistance.
3. Am I limited to how I use my e-gift card?
Redemption options vary by retailer. Depending on the e-gift card, they may be used in-store, online, via catalog or any combination of those. Please visit the retailer's online website for specific gift card terms and conditions.
4. Can I redeem my e-gift card in a store using a mobile device?
Redemption options vary by retailer. Please visit the retailer's online website for specific gift card terms and conditions.
5. How can I check the e-gift card balance?
Check the terms and conditions on your e-gift card for specific information on how to check a specific e-gift card balance.
6. Do I have to use the balance all at once? Or can I make multiple purchases at different times?
No, you may continue to use your e-gift card until the balance is zero. With some e-gift card codes, when you re-visit the retailer website after a purchase, you may see an updated balance for the new value of the e-gift card code. This may vary by brand.
7. Will my e-gift card expire?
Expiration dates may vary by retailer. Please read the terms and conditions for your e-gift card for more information.
8. If I want to print my e-gift card, do I need to use a special printer?
Most standard office and home printers can print e-gift cards. Quality of printing may vary by the printer used, however, the most important thing is that the code number below the e-gift card print clearly.
9. Do I need to print the e-gift card in color?
No, the e-gift card does not need to be printed in color.
10. What happens if I lose the e-gift card I printed?
You can always access your e-gift card information by clicking "Order History" when you are logged into your rewards site and selecting the gift card in question.
11. My e-gift card instructions include using a secret code. Where do I find this?
Some e-gift cards require a secret code in order to be accessed. If you were issued a code, it will be found in your e-gift card redemption instructions. You will be prompted to input your secret code when you try to open your e-gift card.
12. What if I lose my secret code?
You can always access your secret code by clicking the "Order History" option and selecting the appropriate gift card.